Russia's FAS and WIildberries Discussed the Interaction of Sellers and Marketplace

Russia's FAS and WIildberries Discussed the Interaction of Sellers and Marketplace
Photo: pexels.com 30.12.2022 611

The regulator and the online platform considered the problems faced by sellers on the marketplace and worked together on possible solutions.

We remind, FAS of Russia received appeals from sellers on the actions of Wildberries related to the imposition of fines for the inconsistency of the dimensions of the packaging of goods, the lack of photo or video fixation of the measuring process, due to which it is impossible to appeal the fine, as well as the insufficiently efficient work of technical support.

The Federal Antimonopoly Service proposed that Wildberries should review certain aspects of the marketplace's cooperation with retailers, ensuring greater transparency in the terms of interaction.

As a result of the meeting, Wildberries developed new mechanisms for working on the marketplace:

  • a comprehensive system of measuring package dimensions was developed: they are performed according to a quorum system, involving several measurements with the determination of the final result. Additionally we introduced a photo-fixing system with automatic uploading of photo measurements to the seller's personal account. Automatic resizing using special equipment is also currently being tested.
  • the format of communication between the Marketplace and the entrepreneurs was changed to a dialog mode. Now the seller can correspond with Wildberries support until his issue is resolved. If necessary, a senior employee will join the dialog;
  • changes have been made to the offer with information on finding information on logistics, calculating logistics and storage ratios, as well as a description of how the grading system works on the seller portal.

In addition, Wildberries plans to implement a number of other changes in the near future:

  • introduction of detailed provisions of the offer (in particular, sections related to financial terms of cooperation with the marketplace), as well as translation of the document structure into the format of a consistent instruction, with a detailed indication of the seller's actions in case of disagreement with the marketplace;
  • expansion of the analytics and tracking functionality on the Seller Portal, allowing for the tracking of the seller's product movement after it has been sent to the company's logistics center.

The measures adopted and planned to be adopted as a result of the meeting will allow to simplify the work of sellers on the site, to ensure the balance of interests of sellers and the marketplace, as well as to create transparent conditions for their cooperation.

In Q1 2023 FAS of Russia plans to hold a repeat meeting with Wildberries and consider the results of the work carried out.

Source: FAS

digital markets  Russia 

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